Q: How do I find iWon's shopping feature? A: You can access iWon Shopping throughout iWon. The Shopping link is located at the very top of every iWon
page.
Q: Is it safe to use my credit card on iWon Shopping? A: Each of our featured merchants has established its own security precautions and privacy
policies, and we encourage you to check with the individual merchant for the exact details of their policies.
Q: What do I do if a merchant's page won't load? A: Our shopping engine has hundreds of merchants, and perhaps the Web site of the merchant
you visited was experiencing problems at that time.
We recommend that you revisit that site at a later time and try your purchase again. If that doesn't work, try contacting the merchant "offline". If all
else fails, use our shopping search tool to find another source for the product.
Q: Why couldn't I find a particular merchant? A: Our shopping engine has hundreds of merchants; however, it is possible that the merchant or
product you are looking for is not currently in our shopping engine.
We recommend using the general search feature on iWon to see if
you can locate the Website of the merchant or product you're interested in. If that doesn't work, try contacting the merchant "offline" to see if they
offer their products on the Web also. We wish you good luck!
Q: How do I purchase iWon Logo merchandise? A: If you would like to purchase iWon Accessories, please go to our Shopping section. The link
to iWon Shopping is located at the top right-hand side of the iWon home page. Our merchandise is located in the "iWon Store", which is listed under
Shopping Highlights on the left-hand side of any Shopping category page.
Or you can go directly to the "iWon Store" by going to the following address:
http://www.iwon.com/home/shopping/iwon_store_overview
Q:
The item I purchased online was damaged/did not arrive/not what I ordered/not what I expected/billed incorrectly. What do I do?
A: While iWon provides links to a variety of shopping merchants, both in our shopping area and
on the banner advertisements on our Web site, we do not have control over their business policies and practices.
We recommend that you contact the shopping merchant from whom you purchased the goods or services directly. If necessary, you may also wish to
contact your credit card company to dispute the charges if you are unable to get satisfaction from the particular merchant in question.
